We strive to respond to all inquiries within 24 business hours. For urgent matters, we recommend calling our support line directly for immediate assistance.

Our standard support hours are Monday to Friday, 9 AM to 5 PM EST. For premium customers, we do offer extended support hours. Emergency support is available 24/7 for critical issues through our dedicated emergency hotline.

You can track your order by logging into your account on our website and visiting the “Orders” section. Alternatively, you can use the tracking number provided in your order confirmation email on our tracking page or directly on the courier’s website.

We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and bank transfers. For business customers, we also offer invoice payment options with net-30 terms upon approval.

We offer a 30-day satisfaction guarantee. If you’re not completely satisfied with your purchase, you can return it within 30 days for a full refund or exchange. Items must be in original condition with all packaging. Please note that shipping costs are non-refundable unless the return is due to our error.

Still have questions? We’re here to help!

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Find Us

Visit our office or get directions to our location using the map below.

Our Location

Address

Im Fischbeker Heidbrook,
21149, Hamburg City,
Germany

Business Hours

Monday – Friday: 9:00 AM – 5:00 PM
Saturday: Closed
Sunday: Closed

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Getting Here

Public Transport

Bus: Lines 42, 57, and 83 stop within a block
Subway: Central Station (Blue Line) is a 5-minute walk

Parking

Visitor parking is available in our garage
Street parking available (metered)
Public parking garage located at 130 Business St.

Accessibility

Our building is wheelchair accessible
Designated accessible parking spaces available
Elevator service to all floors